Posts Tagged ‘Dialogue Marketing’

7.5 Hours Per Day

January 27 2010

That’s how much time today’s 8- to 18-year old spends in front of a t.v., computer, mobile phone, and/or iPod each day. Thirty years ago that same demographic spent 1.5 hours in front of digital media each day, but that’s probably just because we didn’t have very much digital media. Bad or good this is a trend unlikely to reverse itself.

How will this change how you target these up-and-comers? Almost 8 hours of digital leaves very little room for print media, so that’s out. Tech savvy children won’t know what it’s like to sit through t.v. commercials. Heck, what’s a t.v.? Facebook ads, PPC, iPhone app banners, and other ad delivery vehicles will likely lose influence and go the way of the classified ad in the Sunday paper.

Peer pressure. That little thing we all want to resist will be the new way to advertise. Social influence is huge and will only get bigger, especially in this young demographic. Peer pressure is not a new thing, but the availability of new social media tools is amping up the influence both in volume and distance. Think that all night Halo 3 marathon in four states and two countries holds any sway over kids today.

It becomes very easy to see why the advertising landscape evolves so rapidly. It’s too hard to see how the landscape will change, so the best option is to be the one driving change. They’re the only advertisers that will know where they’re going.

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Marketing Firestarters

December 9 2009

Marketing programs often identify influencers and decision makers then convince them to buy our products or services. What should we call these programs? Lead generation, demand generation, what? Typically we skirt the question by referring to programs as Dialog Marketing. It leaves the door open to several forms of marketing engagement. Are we generating demand, or meeting a pre-existing demand in the market?

Prospects that have already identified a pain point scan the market for a solution. The demand is already out there. We have to prove that demand can be met and fulfilled with our client’s solution. Maybe it’s semantics, but perhaps we should start paying closer attention to the difference between generating and meeting demand.

Here’s a quick analogy. A man standing on a street corner with his foot on fire screams for a bucket of water. He identified his pain and solution. He just needs someone to get him water. Should you give him the water first, or ask him if he’d like the water plus a soothing aloe vera salve? You’re talking about meeting an existing demand in the market.

Conversely, that same man is standing on the corner reading the paper and has no idea his foot is on fire. You walk by, notice, and offer the man water, an aloe vera salve, and a bandage. Not realizing he’s on fire the man is grateful and you have a friend for life. That’s demand generation.

In a perfect world we are the only ones carrying a bucket of water around town, but we know that is not true. There are lots of different types of water and different ways to find people on fire.

Marketing managers building 2010 budgets are right now trying to figure out how much money they should devote to generating demand and/or meeting existing demand. The choice can be difficult, but as long as you know the difference between the two the battle is all but won. Your prospects are on fire. Do they know it, or do you need to tell them?

Drew is pyrokinetic. Are you?

Oh, what if your prospects are not on fire? Should you buy matches?

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Never Carry Wooden Swords

July 20 2009

There is a saying in Spanish that translated reads, “A blacksmith should never carry a wooden sword”. At one time or another design/development agencies like ourselves have fallen into this trap. We’re so busy doing good work for our clients that we forget to stop long enough to build a good web presence for ourselves.

Arm yourself with steel!

Workaholics know what I’m talking about, but that’s why we have spas and gyms, right? Now and again you need to do something for yourself.

Earlier this year we opened a skunk works operation here at VLG. We found that by applying our many talents to other areas of our business we produced new products, solutions and best practices. By taking care of business at home we’re able to offer our clients more and better solutions. Integrated web apps, social media, mobile media are all in the queue. I could go on, but it wouldn’t be skunk works if I leaked everything in this blog.

Spend a little time leveraging your own internal expertise and new ideas or opportunities will percolate. Vanity drives innovation, not always, sometimes.

Like other advertising and marketing firms, VLG’s worth is often in our ability to hold a mirror in front of clients. Helping shift paradigms or capitalize on unrecognized opportunities may define our value proposition. The creative process itself essentially dictates how we see our own products/services/solutions in the market place. Microsites and Dialog Marketing are byproducts of client introspection, the steel blade of message delivery.

It’s a huge advantage over competitors that run around swinging wooden swords.

Consider your own organization. You may not be able to apply your offering to your own business. If you build a jet engine, you may not build your own airplane. Somewhere in your organization you’re carrying a wooden sword. Somewhere you have expertise that can be applied elsewhere. Find some time for a little introspection. You’ll be glad you did.

By the way, you should follow me on Twitter here!

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Our Goal: 100 Fans

June 30 2009

Scratching your head to figure out how to measure social media’s revenue impact? You’re not alone. High-level stats may look like this:

Twitter: Following 46/Followers 153
Facebook Group: Fans 80**
LinkedIn Group: Members 68
SMS Subscribers: 24
Newsletter Subscribers: 623

Social Media Life Cycle

What do they really mean? Our numbers (above) compare favorable to others our size, I think. Actually, I don’t really know what the competition is doing, or if that’s the right measuring stick for our efforts. We don’t approach this in a keeping-up-with-the-Joneses way. Our measure so far is on quality. People that follow us, are fans, are members or subscribers appear to be really, really smart.

As a small organization we can follow a prospect through our social media pipeline through to sale, but we have a harder time quantifying the sunk costs of getting them there. We can only imagine the complexity of a larger organization’s social media efforts. It seems obvious to us that social media is about small, highly interactive groups. So maybe corporate marketing shouldn’t only the social media face of the company. Maybe it’s the local franchisee, the product manager, or the field marketer. I don’t think anyone has all the answers yet. If you come across someone that does, be suspicious, very suspicious.

We’ve taken a goal-based approach that walks the line between strategy and necessity. Much of our social media experience/experiment seeks to prove out different strategies before we suggest solutions to our clients. We practice what we preach. We also need to be in the space out of necessity. Each day social media encroaches on marketing budgets and spend, taking time and attention away from quantifiable marketing efforts.

You can do both and should. Pull together a strategy that closes the loop from direct outbound to social media inbound to quantifiable results. Pull together small teams and micro-campaigns to leverage social media, because the life-cycle of a advertising campaign is shrinking.

(We’ll take a closer look at the public’s attention span next week after the holiday, because people have shorter attention spans going into a three-day holiday.)

**Finally, we need 20 more fans to reach a 100 in Facebook. Why is this important? It takes one hundred fans to earn your way into a vanity URL for your group. Vanity URLs, custom tabs and fb applications are another reason we should be excitedly cautious about the evolved Internet today. Thanks for that little bit of advice @alexrudloff.

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